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Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 5 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 5 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Why human-to-human interaction is irreplaceable with tech in customer service
In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By 5 months ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 8 months ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 11 months ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 1 year ago
How the 'idiot curve' can help in bettering customer service
Kenyan link in Afrikaners' land woes
Xn Iraki
By XN Iraki
5 hrs ago
Our politicians are wolves in sheep's clothing
Opinion
By Mutahi Mureithi
5 hrs ago
Ex-Nairobi police boss Kibuchi dies after illness
Nairobi
By Emmanuel Kipchumba
5 hrs ago